What is the Western H2O Depot?
The Western H2O Depot is an online store that offers eligible Western Municipal Water District customers rebated water saving products.
Why is Western Municipal Water District offering water and energy saving products?
The Western H2O Depot is one of many efforts we have launched to give customers the tools to make a real difference in their water and energy use and costs. The environment also benefits. Helping our customers use less water and energy reduces the need for expensive imported water.
Are there compliance requirements for products purchased on the Western H2O Depot?
Yes. Purchasers of products from the store must agree to comply with the following:
- You will install the products in accordance with the respective product installation requirements found on each product page.
- You will install the products at the premise address associated with the account number under which the products are purchased.
- You will not resell any products purchased from the Western H2O Depot
How long will it take to receive an item on backorder?
If products are backordered, AM Conservation Group will provide an estimated ship date during the checkout process and by email.
Which products are eligible for instant discounts?
All products offered on the Western H2O Depot are eligible for instant discounts. The discounts are applied instantly for eligible customers, and no paperwork is required.
Is there an application process for the instant discounts?
No, there is no application process needed for the Western H2O Depot instant discounts. The discounts are instantly applied at the point of sale.
Why do you need to verify my account?
Account verification is necessary to ensure that the rebates are available to customers with an active water service account with Western Municipal Water District.
Is there a minimum and maximum amount I can buy?
Yes, the instantly-discounted products have limits on the amount you can purchase per account. They are as follows:
- Two (2) showerheads per year, per customer account
- Two (2) aerators per year, per customer account
- Two (2) hose nozzles per year, per customer account
- Two (2) moisture meters per year, per customer account
- Two (2) shower timers per year, per customer account
Commercial customers can email us about custom projects.
How do I login or register?
You can login or create an account by clicking "Sign In or Create An Account" in the top right corner of the site. Please note that your Western H2O Depot login is not The same as your Western Municipal Water District login.
Is my account username and password the same as my Western Municipal Water District login?
No, you will need to create a new Western H2O Depot account with a separate username and password. If you have previously made an account but forgot your password, you can request an emailed password reset. Click "Sign In or Create An Account" in the top right corner of the site, and then click on “Forgot password?”.
How do I view my order history?
Click "Sign In or Create An Account" in the top right corner of the site, and log into your account.
How do I know if my order was received?
After your order is placed, you will receive an order confirmation email to the email you used while registering for your account. Once your order has shipped, you will receive another email with your tracking number.
Whom do I contact if I have questions about my order?
If you placed an order at the Western H2O Depot, please call 855-314-9962.
What are the shipping and handling rates?
The Western H2O Depot has free shipping and handling on all orders.
Can my purchases be shipped to another address other than my Western Municipal Water District service address?
The store is setup to only allow for shipping to your Western Municipal Water District service address. Please contact us at 855-314-9962 should you need to ship to your Western Municipal Water District account mailing address instead of the service address. Note that we do not ship to PO boxes or outside of the Western Municipal Water District service territory.
Can I enter a different billing address other than my Western Municipal Water District service address?
If you need to use a different billing address when checking out, you may request us to add another address to your Western H2O Depot account by calling 855-314-9962.
Who is AM Conservation Group (AMCG)?
AMCG has been helping all people use the world's most precious resources more efficiently since 1989. AMCG is one of the most expansive conservation suppliers in the industry. Western Municipal Water District chose to collaborate with AMCG because AMCG's high level of service makes it easy for our customers to purchase water and energy saving items through the Western H2O Depot.
How long will it take for my order to arrive?
Orders will ship in an average of two business days of successful payment processing and will typically deliver within 2 weeks of the order date.
General Item Returns
Eligible Time Period: 30 days from delivery date
We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order. See Returns Process below.
Incorrectly Shipped Orders
Eligible Time Period: Inspect your order within 2 business days from delivery date. If you received items you did not order, we will send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.
Damaged Item Returns
Eligible Time Period: Inspect your order within 2 business days from delivery date. If an order has arrived damaged you should notify the supplier, AM Conservation Group (AMCG), within 2 business days of delivery date. AMCG will ship replacements at no cost.
AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping label to do so.